Where are your products made?
We do our best to support Australian business where possible whilst many parts are made overseas the “Aqua” range of products are Australian made and owned.
What if I can’t find what I’m looking for on your site?
Please give us a call 0414227693 and we will do our best to help you find what you need.
Where is Waterless Urinal Cartridges located?
We are an Australian business located in Londonderry NSW (Just near Richmond)
What if I ordered the wrong part?
If your not sure of the part you require please give our on duty sales managers a call on 0414227693 and we will guide you to the correct product for your urinals, If we send the wrong part and we part will be sent at our expense however if you select the wrong part we will gladly exchange within 30 days if still in original condition and unused postage and return at your expense.
Shipping Payment Policy
We encourage direct deposit to help us keep costs down however we also accept all major credit cards and Paypal for your convenience. We also accept Purchase Orders from schools and institutions.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
We have a thirty day money back return policy. You may return your part in its original wrapper within thirty days for a refund. Shipping and handling charges are not refundable unless we select the wrong part for you. Please call 0414227693 to request a Return Authorization Number before sending your part back.
What are your Shipping Terms?
We ship in stock orders received before 10am AEST the same day (Mon-Fri).
We ship via Australia Post and Fastway courier occasionally we require to use other carriers depending on your location and order.
Orders typically only deliver on business days (Mon-Fri).
Special order parts usually take 1-3 weeks.